Service Digitalization Specialist
Pubblicato il 27-09-2026 - BYD EUROPE in Milano
About BYDOur Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
Key Responsibilities
- Requirement Analysis and Solution Design: Gain an in-depth understanding of after-sales business processes, gather and analyze system requirements from front-line teams and dealers, and design corresponding solutions.
- System Integration and Implementation: Participate in the implementation and integration of DMS, SAP, WMS, OMS, TIS, etc.
- Data Analysis and Reporting: Data within the system to provide decision-making support for front-line teams and management. Develop, optimize, and maintain after-sales service-related reporting systems,
enhancing the visibility of after-sales operations.
- Training and Technical Guidance: Conduct system operation training for after-sales staff and Dealers, develop training materials and user manuals to improve their understanding and utilization of digital systems.
- Continuous Improvement and Innovation: Stay updated on technology trends in the NEV industry, proposing innovative system solutions to enhance after-sales service efficiency and customer satisfaction.
Qualifications
- Bachelor’s degree or higher in Computer Science, Software Engineering, Information Systems, or related fields.
- Working language is English. Fluent Mandarin speaking is a plus.
- 5+ years of relevant experience, preferably in system support, software development, or digital transformation projects in the after-sales or automotive industry.
- Proficiency in at least one programming language (e.g., Java, Python, C#) and expe