27 set - Monza
Valentino
In this role, you will manage and evolve IT Workplace services with a Retail-first focus, ensuring high-quality user support across Retail, Corporate, and Industrial users. You’ll drive vendor governance, ITIL process improvements, and the adoption of AI-powered tools to enhance digital employee experience. You will coordinate store lifecycle activities (openings, relocations, closures) and align in-store solutions with corporate technology platforms. This is a cross-functional, impact-driven position in a fast-paced luxury retail environment.Coordinate and monitor IT Workplace services supporting the Retail businessManage IT vendors, including Service Desk providers and technology partnersOversee the evolution and governance of the ITSM platformManage and continuously improve ITIL processesMonitor service KPIs and SLAs to ensure quality and performanceSupport IT Workplace projects, including rollouts and self-service portalsOversee IT services supporting the store network with end-to-end visibilityManage IT aspects of the store lifecycle (openings, relocations, closures) including readiness, hardware deployment, POS setup, go-live,
and decommissioningCoordinate vendors and collaborate with Retail IT teams for delivery and issue resolutionContribute to alignment between in-store solutions and corporate platformsAct as operational point of contact for Retail and Store Operations stakeholdersManage the device lifecycle across the organizationSupport defined AI and automation solutions for service management and monitoring2–3+ years in IT Workplace, End User Computing, or Service Delivery with Retail exposureExperience with ITSM platforms, preferably ServiceNow and/or HaloITSMFamiliarity with Microsoft 365, Entra ID, Intune; Teams and collaborationtoolsExperience with AI-powered productivity tools (Microsoft xysqume Copilot, ChatGPT, Claude)Knowledge of retail systems and POS solutions (hardware and software) and in-store operationsUnderstanding of Retail processes and store lifecycleKnowledge of ITIL processes (e.G., Change Management, Demand Management) and/or relevant certificationsStrong vendor and cross-functional coordination, ownership mindset, and results orientationProficient in English; willingness to travel across Italy and EuropeLeadershipCross-functional coordinationOwnership mindsetITSM platforms (ServiceNow, HaloITSM)Microsoft 365#J-18808-Ljbffr
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