Product Support Expert, Ideal
Pubblicato il 27-09-2026 - Agco in Vicenza
OverviewÈ questo il prossimo passo nella sua carriera? Scopra se è il candidato/la candidata ideale leggendo la panoramica completa qui sotto.In this role, you will deliver expert technical support to dealers and customers, especially at season start, to ensure smooth launches and rapid issue resolution. You will troubleshoot complex cases, assist with field setup across crops, and promote AGCO's digital technologies. You will collaborate globally to share knowledge, guide warranty and diagnostic processes, and lead factory-level investigations when needed. This position centers on reliable, hands-on support that keeps equipment uptime high.Retribuzione / Benefitsbonus schemeflexible working hoursremote work possibilitiesprivate health insurancemeal allowanceResponsabilitàProvide expert-level support to dealers and customers during peak seasons to ensure successful product launchesResolve highly complex technical issues after local resources are exhaustedSupport field setup and tuning across crops and conditions,
including onboarding for new dealers and VIP customersPromote understanding of digital and advanced technologies and new featuresOffer guidance on AGCO systems, warranty processes, TechConnect, diagnostic tools and special toolsCollaborate with teams worldwide to share expertise and best practicesReport issues via EWFR and contribute to factory-level investigationsProvide limited field kit installation support and monitor performance before broader deploymentRequisiti fondamentaliStrong knowledge of Agricultural business and product, including mechanical and electrical systemsFamiliarity with service and parts xysqume management practices and farm machinery dealer networksSolid understanding of mechanized agriculture and land preparation techniquesExcellent interpersonal skills and commercial awareness to support customer and dealer interactionsHigh proficiency in PC usage, including Microsoft Office and other relevant digital toolsFluent written and verbal communication in EnglishInterpersonal skillsCommercial awarenessProblem-solvingTechConnectAGCO EDTdiagnostic tools