Technical Account Manager Service
Pubblicato il 27-09-2026 - ABB in Lumarzo
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Service Team LeaderYour Role and ResponsibilitiesIn this role, you will have the opportunity to play a critical role in ensuring customer satisfaction and loyalty in your assigned accounts. Each day, you will assist with customers’ technical requests and engage with colleagues to take care of any technical issues. You will also showcase your expertise by managing service contracts deliverables, on time delivery, customers’ requirements, and financial Key Performance Indicators (KPI), while keeping track of performance metrics and communicating progress to internal and customer stakeholders.- Work model: #LI-Hybrid In this role, you’ll help run what runs the world by taking on meaningful work that drives real impact,
as you will be accountable for:Delivering exceptional customer service and consistently exceeding customer expectations.Anticipating customer needs and proactively supporting assigned accounts through strong account knowledge. Managing service contracts, ensuring on-time delivery, meeting customer requirements, and tracking financial and operational KPIs.Driving contract renewals and identifying opportunities to expand service agreements and sales system. Measuring, reporting, and presenting the value of delivered services to key customer stakeholders.Developing lifecycle plans and evolution strategies for customer assets in collaboration with technical experts.Building strong relationships with customers and collaborating across cross-functional teams to ensure successful service delivery.Coordinating external resources, supporting contract growth opportunities, and ensuring compliance with HSE and integrity standards.Developing and managing service engineering projects, such as automation system migrations o