Operations Learning Manager
Pubblicato il 27-09-2026 - Amazon Italia Services Srl - B97 in Monta'
Who we are:
Amazon is focused on ensuring its associates can work in a safe, quality focused environment. Our learning teams deliver and provide high-quality, safety compliance, process and onboarding training to ensure that our associates are set up for success.
The Learning Manager is a member of the leadership team within a fulfilment centre and is focused on managing the learning needs of all employees. They must have the ability and initiative to understand the business needs, analyse issues and influence solutions/outcomes.
The Learning Manager is a team player who not only leverages their own team to respond effectively to a variety of training scenarios, but can work closely with a central EU team to prioritise and deploy training programs based on customer needs – from training processes at scale to ongoing leader development.
An Amazon Fulfilment Centre (FC) is a dynamic and challenging environment. You will be very close to the action and spend time on the warehouse floor with the teams who make our FCs great. Developing our people is at the heart of what we do and is needed now more than ever as we are experiencing rapid growth and we plan to keep on growing.
The applicable collective agreement (CCNL) for this role is Telecomunicazioni. The position is classified at Level 6 or above, depending on the candidate’s skills, competences and experience.
Key job responsibilities
- Leading and developing a team of Trainers and a Learning Specialist
- End-to-end ownership of the associate and leader training programs at the site: from the needs analysis stage to management and execution of training
- Creating effective partnerships with other Learning Teams within the EU to identify and share best practice
- Planning, developing and evaluating all training initiatives, in collaboration with the senior team and Amazon's central leadership function
- Proactively identifying and deploying training/coaching solutions to address quality and productivity requirements within the FC
- Providing coaching and feedback on leadership related topics both in 121s and facilitated workshops to identify leadership, coaching and management skill development opportunities
A day in the life
Learning Managers in our Fulfilment Centres play a pivotal role, focusing strongly on performance improvements through key performance indicators (KPIs). Their responsibilities extend beyond training to encompass operational duties. Hailing from various operational backgrounds, including management, production, retail, and logistics, they bring expertise in data management and performance enhancement to their role. This position, known as an Operational Learning Manager, underscores its dual function in both Learning and Development (L&D;) and operational improvement.
Their daily agenda includes meetings like “Daily Dive Deep” sessions, regular discussions with stakeholders, team gatherings, and one-on-one sessions with managers. They nurture crucial relationships with General Managers (GMs), Site Operations Managers (SOMs),
and Human Resources Business Partners (HRBPs). Administrative tasks, training sessions, participation in recruitment activities, and project involvement are integral parts of their job. They actively engage in business reviews, data analysis, and problem-solving to drive effective solutions. Personal development through training sessions holds paramount importance.
In summary, Learning Managers at our Fulfilment Centres must balance an array of responsibilities, encompassing meetings, coaching, administrative functions, and project involvement, all aimed at enhancing operational performance. Their role serves as a bridge between Learning & Development and operational efficiency within our Fulfilment Centres.
BASIC QUALIFICATIONS
- Bachelor's degree, or Master's degree
- Experience driving internal cross-team collaboration
- Experience communicating with a wide range of stakeholders, including your peers and leadership
- Experience using clear communication including evidence of delivering training groups and creating corresponding communications and training materials
- Experience in complex problem solving, and working in a tight schedule environment
- Speak, write, and read fluently in English
- Actively seek opportunities to positively impact beyond the area of responsibility
- An analytical approach to assessing the effectiveness of training interventions
PREFERRED QUALIFICATIONS
- Ability and initiative to understand the business needs, analyse issues, and drive solutions
- Capacity to bring clarity to complex situations
- Evidence of applying lean manufacturing concepts or the ability to teach them
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