27 set - Monza
Richemont
In this role you lead the Field Services & Support (FSS) Proximity team for Retail and Corporate across Italy, reporting to the IT Support Manager Italia. You ensure high-quality on-site and remote IT service, drive regional evolution of the FSS organization, and support business-driven initiatives like store openings, refurbishments, and events. You collaborate with Group IT and stakeholders in a complex international context to deliver value-aligned IT support.welfare benefitsLead and coach a small team (roughly 10 people) across geographic area; set objectives and appraisalsOrganize shifts to ensure required coverage and liaise with Local HRContribute to budget inputs and hardware/maintenance planning; suggest budget changesDefine and execute project/activities roadmap; allocate resources withthe Project ManagerMonitor delivery and support; report KPIs and ensure operational excellencePromote Group IT standards and best practices; align with FSS and ITILprocessesEnsure incident, change,
and asset management practices via Service Management toolsCollaborate with regional peers, Group IT Support, and business stakeholders in an international environmentCapture activities from relevant entities and align with Group IT project management methodologyFollow and evolve Group IT standards in service deliveryDevice MDM knowledge (Workspace ONE, Intune)Active Directory and identity tools (Saviynt a plus)Experience in luxury retail xysqume is a plusProject Management Certification (PMI, Prince) and Agile a plusService Management knowledge: ServiceNow or similar, ITIL processes (incident/change/problem/asset)Languages: Italian native, English fluent; French a plusStrong communication, analytical skills, and proactive, team-oriented mindsetOrganized and autonomousExcellent communication (oral and written)Problem solvingMS 365 (Teams, SharePoint, OneDrive)#J-18808-Ljbffr
28 set - Brignano Superiore
IT.COR
28 set - Lecco
Tradergy
28 set - Genova
IT.COR
28 set - Sassari
Tradergy