Strategic Account Manager
Pubblicato il 27-09-2026 - Bloomreach in Firenze
About Bloomreach Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents that personalize the entire customer journey. We’re making autonomous search mainstream, conversational shopping a reality, and designing the future of autonomous marketing. With the intelligence of a single AI engine, Loomi, we power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.
Strategic Account Manager – Italy This role manages and grows a portfolio of mid‑market accounts across Italy, ensuring long‑term account stability and fostering strong relationships with senior decision‑makers. The position focuses heavily on engagement with key stakeholders, driving account expansion through strategic solutions, and negotiating contracts to achieve mutually beneficial outcomes. The base salary range is €45,000–€57,000.
Key Responsibilities
- Take ownership of a portfolio of mid‑market accounts,
ensuring the stability of existing relationships and monitoring account health.
- Build and nurture strong relationships with senior decision‑makers and key stakeholders, engaging in strategic discussions to understand their evolving needs and business goals.
- Lead the negotiation process for renewals, creating value for both clients and the company while aligning terms with client objectives.
- Identify upsell and cross‑sell opportunities within existing accounts and present tailored solutions to drive satisfaction and growth.
- Partner closely with internal teams—sales, technical services, and support—to ensure seamless execution of solutions and client success.
- Develop and execute strategic account plans that align with client and company objectives to create sustainable growth.
- Continuously track account performance and key metrics, using data to inform decisions and proactively address challenges.
Experience & Qualifications