Client Advisor
Pubblicato il 27-09-2026 - Sabceducation in Milano
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague‑centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Key Responsibilities
Brand Experience
- Master the Client Journey to create strong long term client relationships.
- Clientele and proactive engagement with existing and potential.
- Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
- Aware of CRM targets and actively engages in all actions to reach them.
- Implements personalized reach‑out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe.
- Consistently captures client data and takes notes of all qualitative information.
- Knows their portfolio of customers, and the VVICs and VICs they handle.
- Consistently works to achieve given sales, KPIs and CRM targets.
Styling
- Strive to discover your clients and their every need, and to guide them across all categories of the brand.
- Familiar with current fashion and in season trends to curate looks.
- Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
- Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
- Stay informed about new arrivals, seasonal trends, and special events within the store.
Merchandise and Visuals
- Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints).
- Ensure product maintenance, replenishment on the floor.
- Know the warehouse