27 set - Bardi
Amazon
As Program Manager for Shipper Support, you will drive process improvement and operational excellence across the Shipper Support organization. You will translate frontline pain points into scalable programs by partnering with Product, Engineering, and Operations, acting as a bridge between operations and the business. Your work enables a more efficient, reliable support model for shippers globally while supporting Amazon’s growth and customer obsession. This role offers scope to influence end-to-end processes and share best practices across regions.
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base salary (listed)
sign-on payment
statutory benefits
region-specific benefits
potential higher salary/level based on skills and experience
Identify and lead process improvement initiatives to enhance shipper experience and reduce defects
Coach Shippers, Account Managers and Shipper Support Specialists to perform root cause analysis and solutions
Partner with Product, Engineering and Operations to implement process and tool improvements
Analyze contact drivers and operational data to prioritize opportunities
Design scalable processes, SOPs, and playbooks for consistency and quality
Manage end-to-end lifecycle of improvements from problem ID to rollout
Create leadership narratives and program updates (6-pagers, WBR/MBR)
Develop metrics and reporting to quantify impact and ROI
Facilitate knowledge transfer across regions to scale best practices
Serve as subject matter expert on shipper support operations and escalation patterns
Experience owning program strategy, end-to-end delivery, and communicating xjncmbx results to senior leadership
Program management, logistics, operations, supply chain, or related background
Ability to build cross-functional partnerships and influence without direct reporting lines
Experience in business process improvement; Lean or Six Sigma is a plus
Cross-functional collaboration
Analytical mindset
Process improvement
Lean or Six Sigma (preferred)
Data analysis and metrics
Senior Program Manager, EU Shipper Support, Amazon Shipping pavia, lombardia, it
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