Customer Excellence - Front Office Assistant (Temporary)
Pubblicato il 27-09-2026 - PLOSE Sistem Service in Cesena
**Plose Sistem Service Spa,** part of the **360PAYS Group,**is a company operating in the international mobility and transportation services industry. The company offers integrated solutions for the road transport, including toll and parking management, tunnels, ferry and train bookings, VAT and excise tax refunds, and fuel cards. The Group has operational offices in several countries and approximately 600 employees, with a European network focused on service and quality. **Job description** For our operational office in **Cesena**, we are looking for a **Customer Excellence - Front Office (Maternity Cover)** to join our Customer Excellence - Front Office Team. The role reports directly to the **Customer Excellence Manager** and the main responsibilities will include:
▬ Supporting customers in the activation and management of services and contracts ▬ Ensuring accurate and timely communication with customers and providers ▬ Cooperating closely with Back Office, Sales Team and other internal departments ▬ Monitoring requests,
complaints and escalations until resolution ▬ Updating customer information and documentation in internal systems ▬ Managing front office administrative and operational activities ▬ Ensuring a proactive, professional and customer-oriented approach in all interactions **Profile** ▬ Previous experience in Customer Service, Front Office or similar roles ▬ Excellent communication and interpersonal skills ▬ Customer-oriented mindset and problem-solving attitude ▬ Ability to manage multiple tasks and priorities ▬ Ability to work in a dynamic and fast-paced environment ▬ Good English language skills, both written and spoken ▬ French language skills will be considered a plus ▬ Good knowledge of MS Office (Word, Excel, Outlook) ▬ Attention to detail ▬ Structured and organized approach Retribuzione: €1.320,00 - €1.480,00 al mese Vantaggi: - Buoni pasto
- Computer aziendale
- Distributori automatici di snack e bevande Disponibilità al pendolarismo/trasferimento: - 47521 Cesena: Poter raggiungere agevolmente la sede lavorativa o avere intenzione di trasferirsi prima di iniziare il lavoro (Obbligatorio) Esperienza: - Customer service: 1 anno (Preferenziale) Lingua: - Inglese (Obbligatorio)
- un'altra lingua europea (Preferenziale) Sede di lavoro: Di persona