27 set - Latina
Fortinet
pAs Technical Account Manager at Fortinet, you will be the primary technical advisor for strategic enterprise customers. You’ll build deep understanding of client needs to tailor support and guidance that improve security posture and ROI. You’ll proactively identify issues, guide best practices, and help customers achieve mission-critical objectives. This role combines hands-on troubleshooting with relationship management to enhance the customer experience and drive successful outcomes. You will work in a global leader in network security, collaborating with cross-functional teams to deliver value. /pulliUnderstand customer business and technical needs to provide tailored technical guidance and support /liliAct as trusted advisor by offering proactive recommendations and best practices /liliPerform advanced troubleshooting across Fortinet products and reproduce environments in lab /liliOwn customer incidents for timely resolution and manage communications until closure /liliParticipate in conference calls and face-to-face meetings with customers /liliProduce service reports summarizing activity and performance for key stakeholders /liliReport software/hardware issues to RD and ensure follow-up /liliGood understanding of TCP/IP, routing and switching /liliHands-on experience with security products and technologies (firewalls, IDS/IPS, DDoS, VPN, WAF) /liliStrong troubleshooting and problem-solving skills /liliFace-to-face and remote customer management experience /liliPrevious experience in technical support in telco or large enterprise /liliStrong interpersonal and communication skills /liliExperience with Fortinet products is an advantage /liliFluency in Italian plus business-level English /liliBachelor in Computer Science or related field, or equivalent experience /liliStrong interpersonal and communication skills /liliProactive guidance and advisory mindset /liliTCP/IP, routing and switching fundamentals /liliSecurity product technologies (Firewalls, IDS/IPS, DDoS, VPN, Web Application Firewall) /liliFortinet product knowledge /li /ul #J-18808-Ljbffr
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