Singapore Airlines, a leading international airline, welcomes interested candidates to apply for the Customer Services Agent position at our office located at Fiumicino Airport. The ideal candidate should be conversant with Customer service and Ground operations, and hold effective communication skills in Italian and English, both written and spoken. A minimum of 2 years' experience in Airline Airport Operations is required.

Please note that work is scheduled on shifts, during weekends and public holidays. A positive and pleasant attitude, as well as the ability to work under pressure, are required.

Type of contract : temporary (12 months) – subordinate fixed term employment contract NCLA: Air transport – FAIRO section Role: Customer Services Agent Contractual level: Fiumicino Airport Key Responsibilities Ensure smooth operations for flights and passengers: Ensure check-in and boarding commences on time.

Provide positive guidance to GHA. Write delay reports.

Verify invoices accurately and in a timely manner. Follow up with vendors in the event of a billing error. Complete flight log reports and statistics. Prepare pre-flight/post-flight administrative work for flight operations.

Please send the application in English via e-mail to [email protected] The offer is addressed to people of both genders in compliance with Legislative Decree n. 198/2006 and is prepared in compliance with Legislative Decree n 96/2026 on salary transparency. The interested candidates should send a detailed resume providing explicit authorization of Personal Data Treatment (GDPR - Regulation EU 679/2016).

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