Program Manager Support
Pubblicato il 27-09-2026 - Jobtailor in Italia
Lead end-to-end deployment of Signavio (configuration, integrations, testing, cutover, and post-go-live support).
Own the production stability and day-to-day support model (incident management, triage, root cause analysis, and SLA tracking).
Partner with process owners, IT, security, and business teams to design governance, roles, and lifecycle processes for process documentation and change.
Configure and maintain platform settings, libraries, templates, process repositories, and user access controls.
Design and implement integrations with core systems (ERP, identity, reporting tools) and APIs; coordinate with engineering/IT teams for secure and performant solutions.
Develop and deliver training, adoption programs, playbooks, knowledge base articles, and user enablement materials.
Manage the vendor relationship with Signavio (or program vendor), including escalation, roadmap alignment, licensing, and periodic reviews.
Measure program success and report KPIs (uptake/adoption, availability, time-to-resolution, process coverage, compliance metrics).
Drive continuous improvement by collecting user feedback, prioritizing enhancements, and coordinating release management.
Supervise and coach direct reports and contractors supporting deployments, integrations, and application support.
Minimum of High School or equivalent diploma/degree is required; Bachelor’s / University or equivalent degree strongly preferred
~8 years of relevant work experience including 5 years experience leading SaaS deployment/support programs, preferably in Business Process Mapping (BPM)/process management tools.
~ Demonstrable experience with Signavio or similar process management platforms (process modeling/BPM tools).
~ Strong technical understanding of integrations (APIs, webhooks), identity and access controls, and enterprise application architecture.
~ Experience with IT service management and support practices (incident/change/problem management, SLAs).
~ experience building training and docu