27 set - Belluno
Genesys
ppIn this role you bridge customer ambition and AI transformation, partnering with strategic customers across EMEA to identify value and drive adoption. You will shape reference architectures, lead with a consultative approach, and deliver rapid AI-enabled outcomes. You’ll convert data insights into executive-ready narrative and guide multi-platform integration to improve CX. This is a chance to scale AI capabilities within enterprises and contribute to reusable frameworks that accelerate transformation. /p ul liflexible-first culture /li ligrowth through mentorship and education /li liAugust Free Fridays /li liregionally tailored programs for employees and families /li liLead discovery and strategy alignment with stakeholders to identify AI use cases and translate KPIs into technical priorities /li liSurface underlying problems with data-driven hypotheses and direct high-leverage interventions /li liInfluence adoption through credible evidence and clear reasoning in the face of blockers /li liTranslate AI performance and business impact into executive-ready recommendations /li liDefine reference architectures, data flows, and integration patterns for AI-powered experience orchestration /li liLead process-redesign workshops to achieve seamless, channel-agnostic CX and customer ownership /li liEnsure designs comply with security, privacy, and regulatory requirements (GDPR, PDPA, PCI, HIPAA where applicable) /li liDeliver rapid POC/MVPs using Genesys Cloud AI Studio, CoPilot, Agentic Virtual Agent, and related suites /li liIntegrate Genesys AI components with customer CRM/ERP and third-party systems /li liEstablish KPIs and analytics to measure model and journey performance from day one /li liDesign evaluation frameworks for production AI quality (intent accuracy, retrieval, relevance, goal completion)
/li liBuild automated eval pipelines for prompt variants, guardrails, and model versions /li liArchitect agentic systems with clear topology, tool schemas, and orchestration logic /li liMeasure success through production adoption and tangible outcome improvement /li liCollaborate with Customer Success and Professional Services to hand over production-ready assets /li liCodify field learnings into reusable frameworks and accelerators /li liChampion responsible AI design and guardrails, ensuring ethical and compliant practice /li liMentor customers, partners, and internal teams to build AI maturity /li li8–12 years of combined experience in AI implementation, CX/CCaaS consulting, or technical solution architecture /li liHands-on experience with CX/CCaaS platforms (Genesys Cloud, Google CCAI, Salesforce, Microsoft, NICE CXone, AWS Connect, ServiceNow) /li liExperience with agentic AI systems in production contexts /li liProven ability to work with APIs, data pipelines, and cloud environments (AWS, Azure, GCP) /li liMentoring experience and ability to codify expertise into repeatable approaches /li liAutonomy in complex enterprise accounts, managing discovery and stakeholder expectations /li liStrong storytelling to translate data-driven findings into executive decisions /li liExperience in industries such as Financial Services, Healthcare, Insurance, Retail, or Public Sector /li liMultilingual capability is advantageous for the EMEA region /li liConsultative mindset /li liStrategic storytelling and executive presence /li liCX orchestration and workflow design across multiple platforms /li liConversational AI and Agentic Virtual Agent implementation /li liKnowledge engineering: RAG, retrieval, semantic coverage /li /ul pPrincipal AI Solutions Architect, Customer Success belluno, veneto, it /p /p #J-18808-Ljbffr
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