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Operations Manager – Global Freight Forwarding & Execution_Relocation to India
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Location:
Florence, Italy (HQ Onboarding) Mumbai, India (Relocation) Department:
Global Operations & Supply Chain Reporting To:
Director of Operations, India Contract Type:
Full-time, Multiyear International Assignment (Renewable)
About the Role The role of Operations Manager will oversee local and international freight execution. Following a structured onboarding period at our Global HQ in Florence, Italy, you will relocate to Mumbai to lead end-to-end Air & Ocean import/export operations, optimize logistics workflows, and manage local operational teams.
Key Responsibilities Operational Leadership:
Oversee daily Ocean & Air freight movements, ensuring high service levels, optimal transit times, and flawless execution from origin to destination. Carrier & Vendor Management:
Negotiate operational terms, allocate volume across ocean liners and airlines, and audit performance against service-level agreements (SLAs) with drayage, customs, and warehousing partners. Process Standardization & Compliance:
Implement local SOPs, enforce strict compliance with international transport regulations, customs requirements, and Incoterms 2020. Escalation & Exception Management:
Serve as the senior point of escalation to resolve supply chain disruptions, port congestion, routing issues, and operational bottlenecks.
Performance Metrics & Systems:
Track operational KPIs (file profitability, dwell time, carrier compliance) and maintain absolute data integrity within the TMS platform.
Onboarding & Relocation Structure Phase 1: HQ Integration (Months 1–3 | Florence, Italy) Immersive training on company operational systems, global control tower frameworks, standard operating procedures, and cross-functional alignment. Phase 2: Operational Deployment (Month 4 Onward | Mumbai, India) Relocate to Mumbai to take direct control of local logistics operations, manage ground teams, and drive operational efficiency.
Candidate Profile Experience:
3–5 years in freight forwarding operations, station management, or international logistics execution (Air & Ocean required). Languages:
Professional fluency in Italian and English (required); working knowledge of Hindi is an asset. Technical Expertise:
Comprehensive knowledge of import/export documentation (HBL/MBL, AWB, Bill of Lading), customs clearance, Incoterms 2020, and transport management systems (TMS). Mobility:
Full commitment to execute a multi-year assignment in India. Full employment visa sponsorship provided.
What We Offer Compensation:
Competitive base salary Relocation Package:
Full flight support, initial temporary housing in Mumbai, relocation allowance, and corporate visa sponsorship. xdwybme Career Growth:
Direct path toward international operational leadership roles within our global logistics network.
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