27 set - Varese
Vodafone
ppIn this role, you will provide secondary support for the online charging solution within the Italy Services Operation team, ensuring resilience and continuity of services. You will collaborate with first-line operations, drive proactive maintenance, and guide troubleshooting to prevent outages. You will manage vendor interactions for technical support and support deployment of new technologies. This role offers exposure to 24x7 on-call activities and cross-functional collaboration to meet performance KPIs. /pulliStarting salary at least 35,500 + PDR /liliGlobal telco with diverse and inclusive culture /liliOpportunities for growth and training /liliWork-life balance support /liliOn-call 24x7 standby rotation /liliPerform incident troubleshooting and repair actions, including vendor escalation to restore service and performance /liliConduct proactive maintenance and health checks to optimize the network and prevent incidents /liliAddress customer complaints within SLA and provide end-to-end tracing and debugging of service platform components /liliAnalyze traffic, end-to-end service trends,
and protocols to diagnose issues /liliShare knowledge to raise technical skills across deployment and operations teams /liliIntroduce and manage cutting-edge technologies through vendor collaboration and on-the-job training /liliPlan and upgrade service platform components with aim of zero incidents and quality onboarding of service requests /liliUniversity degree: Electronics, Telecommunications and Information Technology /liliMin. 2 years of experience in Telecommunications in a similar role /liliHands-on experience with Telco service components /liliScripting knowledge in Linux, Python, Ansible (desirable) /liliDatabase management knowledge (Arrowspike) desirable /liliStrong understanding of telecom protocols like SS7, Diameter, LDAP, SOAP /liliExperience in problem and change management, trace interpretation (Wireshark traces, logs) /liliKnowledge of 2G/4G/5G, VoLTE, and microservices architecture /liliFluent in English and Italian /liliTeamwork and collaboration across multi-functional and multicultural teams /liliStrong problem-solving and incident management mindset /liliGood communication skills in English and Italian /liliSS7 (MAP, Camel), Diameter, LDAP, SOAP /liliMobile network architectures 2G/4G/5G, VoLTE /li /ulpCharging Engineer Specialist varese, lombardia, it /p /p #J-18808-Ljbffr
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