27 set - Monza
Msx International
ppIn this role you will monitor and support the adoption of a new tool, coach the Sales area and related departments, and analyze Customer Experience (CE) performance. You will design trainings, deliver coaching sessions, and create insightful CE reports to guide improvements. You work closely with cross-functional teams to translate data into action that elevates the customer journey across the network. This position combines hands-on support, advisory work, and people development to drive CE impact at scale. /pulliPrepare CE-related reports and analyses /liliDraft and manage official communications to sales and service networks /liliCreate and deliver CE-focused PowerPoint presentations /liliSupport CE in analysis and design of incentive schemes /liliDesign, manage, and deliver virtual coaching sessions (webinars)
on CE topics /liliProvide hands-on support for new projects and tools in Sales and Service /liliDevelop and deliver training modules for internal field staff and network on CE topics /liliDeliver classroom-based behavioural training on soft skills /liliConduct potential and gap analyses /liliAdvanced knowledge of the automotive industry /liliStrong analytical skills to evaluate qualitative KPIs and translate insights into action plans /liliProven experience with Dealer Management Systems (DMS) /liliExcellent knowledge of Microsoft Office, Visual Analytics tools, and database querying /liliAbility to analyze complex datasets and define effective solutions /liliUniversity degree /liliGood command of English and Italian /liliMinimum 2 years of experience in data analysis and reporting roles /liliAvailability to travel across the national territory /liliIndependence and teamwork /liliWillingness to share insights and results /liliExcellent presentation and public speaking /liliPowerPoint /liliCE metrics analysis /liliData analysis and reporting /li /ulpCoach Consultant monza-brianza, lombardia, it /p /p #J-18808-Ljbffr
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