Senior Engagement Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/834xi1

ph3Descrizione dell'offerta di lavoro /h3 ul liServiceNow Professional Services / Consulting experience /li liAbility to travel. /li liOwn end-to-end delivery oversight of a portfolio of client engagements, ensuring consultants are performing against agreed SOW obligations (such as on-time/on-budget delivery) and customer expectations /li liManage resource booking and scheduling across active engagements, coordinating with resource management and practice leads to maintain appropriate coverage and minimize gaps /li liServe as the primary customer-facing contact - handling inbound requests around resourcing, schedule changes, invoicing queries, and general delivery concerns with professionalism and pace /li liProduce and distribute weekly/bi-weekly status reports across the portfolio, providing clear visibility of utilisation, risks, actions, and financial burn to both customers and internal leadership /li liMaintain accurate records of consultant time, scheduling confirmations, and SOW milestone tracking to support accurate and timely invoice processing /li liMonitor consultant performance and engagement health, escalating risks or concerns to Delivery Managers and Practice leadership in a timely manner /li liSupport the onboarding and offboarding of resources, including access provisioning coordination, SOW familiarisation,



and customer introductions /li liMaintain RIDAC logs and ensure actions are followed up consistently across the portfolio /li liIdentify and flag scope creep, SOW deviations, or resourcing misalignments early, supporting Change Order processes where required /li /ul h3Responsibility of / Expectations from the Role /h3 pLeads large and complex engagements ensuring on-time, on-budget delivery and managing delivery teams while providing technical leadership and guidance to customers. /p pDesign scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving. /p pConduct workshops, assess current-state processes, and define future-state technical solutions applying /p pAI tools to streamline workflows, generate insights and support strategic initiatives under guidance. /p pReview, guide and validate technical deliverables including configuration, integrations, testing and technical documentation. /p pKey point of communication and coordination for the delivery team, working with the Sales Account Team, partner and customer to understand the customer and the engagement /p pCoach and mentor service partners, Engagement Managers and Associate Engagement to achieve project deliverables while driving solution quality, innovation and customer value realization. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/834xi1