Assistant Front Office Manager (Hospitality - New opening in Florence)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/834zzf

ppWe are currently looking for talented Assistant Front Office Manager to join our Opening Team at Palazzo Morrocchi Florence – A Stanley Collection Hotel. /ppBe part of something extraordinary from the very beginning. Palazzo Morrocchi by Stanley Collection, a new 5-star hotel in the heart of Florence, is opening its doors in early 2027 — and we’re building a passionate and professional team to bring this iconic property to life. /ppThe Assistant Front Office Manager supports the Front Office Manager in the daily operation of the Front Office department, ensuring exceptional guest service, operational efficiency, and compliance with hotel standards. The role supervises the Front Office team, manages guest relations, and contributes to achieving departmental and hotel objectives. /ph3Key Responsibilities /h3ulliSupport the Front Office Manager in the daily management of Front Office operations. /liliSupervise, coach, and motivate Front Office colleagues, ensuring high service standards. /liliManage guest feedback, complaints, and service recovery, ensuring guest satisfaction at all times. /liliOversee arrivals, departures, room allocations, VIP guests, and special requests. /liliAssist in recruitment, onboarding, training, and performance development of the Front Office team. /liliCoordinate communication between Front Office and other hotel departments to ensure seamless operations. /liliMonitor cashiering procedures, billing accuracy, room rates, and operational controls.



/liliAssist with scheduling, staffing levels, and payroll-related administration. /liliEnsure compliance with company policies, health safety standards, and emergency procedures. /liliAssume leadership of the department in the absence of the Front Office Manager. /liliSupport the achievement of guest satisfaction, quality, and revenue objectives. /li /ulh3Qualifications /h3ulliMinimum 2-3 years of experience in a Front Office supervisory or leadership role. /liliPrevious luxury hospitality experience preferred. /liliFluency in Italian and English; additional languages are a plus. /liliExperience with Opera Cloud (PMS) is preferred /liliStrong organizational skills and attention to detail. /liliFlexibility to work shifts, weekends, holidays /li /ulh3Pre-Opening Responsibilities /h3ulliSupport onboarding activities. /liliAssist in developing SOPs, training materials, and operational procedures. /liliParticipate in departmental setup and implementation of service standards for the hotel opening. /li /ulh3What We Offer: /h3ulliFull-time position, contract in accordance with CCNL Turismo, starting from October 2026 /liliA dynamic work environment /liliThe opportunity to be part of a luxury hospitality opening /liliPlease note: Accommodation is not provided /li /ulpIf you're passionate about luxury hospitality and eager to join an exciting new project in Florence, we’d love to hear from you. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/834zzf