Community Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/838d04

IMPORTANT: after you apply, please check your email. We send you a link to complete your application — it is not considered until that last step is done. If you do not see it, check your spam folder.

This is a fully remote position, open to candidates based in Italy.

Pay: $15–$20/hr

Community Manager:

Job Type: Full-time

Location: Remote

Job Summary:

Join our team as a proactive and energetic Community Manager, playing a pivotal role in delivering exceptional customer experiences. You will handle customer complaints and inquiries, manage tickets, and expertly de-escalate conflicts, all while thriving in a dynamic remote environment. If you are driven, adaptable, and passionate about community engagement, we want you on our extended team.

Key Responsibilities:

- Respond promptly to customer complaints and questions across multiple channels.
- Manage and resolve customer support tickets independently with accuracy and efficiency.
- De-escalate conflicts and turn challenging interactions into positive outcomes.
- Monitor community activities and proactively identify potential issues or opportunities.
- Collaborate closely with internal teams to ensure customer needs are met and feedback is shared.




- Maintain clear documentation of all community interactions and ticket histories.
- Foster a positive, inclusive, and engaging community environment.

Required Skills and Qualifications:

- Demonstrated experience in customer support or community management roles.
- Expertise in conflict de-escalation and crisis management.
- Proficient with ticket management systems and support tools.
- Strong ability to manage time, prioritize tasks, and work independently in a fully remote setting.
- Excellent written and verbal communication skills.
- Energetic, resourceful, and solution-oriented mindset.
- Proven track record of providing exceptional customer experiences.

Preferred Qualifications:

- Prior experience working in distributed or remote teams.
- Familiarity with online community platforms and moderation best practices.
- Experience with data-driven decision-making to improve community engagement.

How to apply

Apply here with your profile. We will then email you a link to complete your application on the hiring platform — your application is only considered once that final step is done.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/838d04