28 set - Pavia
Hyundai
Overview In this role you support Hyundai's dealer network with diagnostics, troubleshooting and technical guidance, while contributing to quality improvement and new model launches. You collaborate across workshops and HQ guidelines to resolve issues, monitor performance, and drive technical excellence. You'll manage service actions, TSBs, recalls, and tool management, translating documentation and sharing best practices.
This is a hands-on, cross-functional position in a dynamic, international setting.
Retribuzione / Benefits
- Flexible working hours
- Hybrid working policy
- Car lease mobility program
- Daily meal vouchers
- Health insurance coverage
- Corporate wellness program
Responsabilità
- Analyse dealer requests and provide technical support for vehicle diagnostics and issue resolution
- Manage technical hotline activities and escalate complex cases when required
- Ensure correct implementation of TSBs, service actions and recall campaigns
- Translate technical documentation and communicate procedures across the dealer network
- Monitor recurring technical issues and contribute to quality reporting and performance analyses
- Support technical projects, new model launches and management of Service Special Tools
- Participate in Hyundai Motor Europe technical training and development programs
Requisiti fondamentali
- University Degree in Engineering or a related technical field
- 2–3 years of experience in technical service, engineering or the automotive industry
- Fluent English, both written and spoken
- Good knowledge of vehicle diagnostics, repair processes and technical support operations
- Strong analytical and problem-solving skills with a customer-oriented mindset
- Previous workshop or dealer network experience is considered a plus
- customer-oriented mindset
- analytical and problem-solving skills
- clear communication
- vehicle diagnostics
- repair processes
- technical support operations
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