26 set - Brindisi
PRAGMATIKE
Location:
Brindisi, Italy or Valencia, Spain, Hybrid
Employment:
Full-Time Contract
Duration:
6 months, with potential extension
Language:
Fluent English required
Industry:
International Organizations / Enterprise IT / Managed Services
About the Opportunity
Pragmatike is recruiting on behalf of a major international organization for an
Application Support Technician
to join a global Digital Solutions Managed Services team.
You'll support a portfolio of business-critical applications and enterprise tools, working across
application maintenance, Tier-2 support, databases, Windows/Linux environments, and end-user support
.
This is a hands-on role for someone who enjoys troubleshooting complex technical issues, working across different technologies, and keeping production systems reliable and available.
What You'll Do
Provide day-to-day
Tier-2 support and maintenance
for business applications and enterprise tools.
Troubleshoot application issues, identify root causes, and elevate complex incidents when required.
Perform administration and troubleshooting across
MSSQL and open-source databases
.
Support application releases, upgrades, configuration changes, and deployments.
Assist with structural application changes required during system upgrades.
Support applications running across
Windows and Linux environments
.
Respond to application-related queries from users working across different locations.
Support the deployment of tools and operational processes that improve service delivery.
Provide knowledge transfer to Tier-1 teams and support end-user training when required.
Maintain technical documentation, system reports, and knowledge-base content.
Participate in operational meetings and collaborate with other technical teams.
Contribute to special projects and provide additional technical support when required.
Participate in a rotating
24/7 on-call schedule
, approximately one week per month.
What We're Looking For
3+ years
of experience in application maintenance, application support, or general IT support.
Hands-on experience supporting
client/server applications
.
Good knowledge of
database management and administration
.
Experience working in
Windows and/or Linux environments
.
Strong troubleshooting and analytical skills.
Fluent English with strong written and verbal communication skills.
High school diploma or equivalent.
Nice to Have
Experience administering
Microsoft Windows Server, SQL Server, and .
NET applications
.
Knowledge of
MySQL, Red Hat Linux, or Drupal
.
Experience with
Active Directory
.
Familiarity with
AWS and Azure
.
Microsoft certifications or advanced Microsoft technology training.
ITIL
knowledge or certification.
Experience working in international or public-sector environments.
Knowledge of another UN official language.
Why Join
Work on
business-critical applications
supporting an international organization.
Gain exposure to a broad enterprise technology environment spanning applications, databases, infrastructure, and cloud.
Work alongside experienced technical teams in a structured managed-services environment.
Opportunity to contribute to operational improvements and special technology projects.
Potential contract extension based on performance.
Pragmatike is committed to a fair, transparent, and inclusive recruitment process.
We do not discriminate based on age, disability, gender, gender identity or expression, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
In accordance with GDPR, your personal data will be processed lawfully, fairly, and securely and used solely for recruitment purposes, including sharing it with our client(s) for employment consideration.
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