Front Office Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/83bdwg

ppClose Inclusive Collection Job Postings Notification /pp"Our leaders have always encouraged us to try new approaches and learn by experimentation.
The biggest learning through this was that persistence and calculated risks, pay off.
" /ppThe Front Office Agent is responsible for providing consistent excellent service to guests before arrival, upon arrival, and during their stay, from check-in to checkout, to create memorable and tailored experiences for all guests.
/ppWhat you will be doing /pulliWelcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy.
Verify rate and departure date.
Confirm and modify information required to complete the registration process as per hotel procedures.
/liliAnswer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.
/liliResolve guest problems and complaints /liliTo actively upsell and cross sell hotel services and outlets.
/liliCommunicate with other hotel departments to maintain a high level of guest satisfaction.
/liliMaintain an understanding of hotel history, services, facility information, and rates and packages.




/liliDevelop and maintain positive working relationships with others and support team to reach goals.
/liliAssists others as needed and special projects, as necessary.
/li /ulh3Qualifications /h3h3Requirements /h3ulliDiploma or Degree in Hospitality or Travel Tourism preferred.
/liliA minimum of two (2) years experience in a front office role.
/liliMust possess a thorough knowledge of the hospitality industry and have sound administrative skills.
/liliStrong Guest Service Skills.
/liliAbility to communicate effectively with guests, management, and co-workers.
/liliMust have a positive attitude at all times.
/liliAbility to work well with others in a guest and team-focused environment.
/liliGood problem solving, administrative and interpersonal skills are a must.
/liliKnowledge in Opera is an advantage.
/liliVerbal and written English and Italian languages proficiency are required.
/li /ulpHyatt offers a great range of benefits, including: /pp12 free nights per year of service across Hyatt Hotels worldwide /pulliComplimentary meals on duty /liliContinuous Learning Development opportunities /li /ulpMiraval Berkshires Resort and Spa | Lenox , MA , US /ppOur family is always growing.
Want to be in the know?
/p /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/83bdwg