Membership Operations Intern
Pubblicato il 26-09-2026 - Hotel Domani in Firenze
Your Mission, Should You Choose to Accept It
Florence is alive with energy — and it's the seamless flow of our membership spaces that keeps everything moving.
As our Member Operations Intern, you'll be the quiet engine behind the scenes, making sure everything from coworking desks to member queries gets handled with care and efficiency.
Some days you'll be managing bookings and making sure the space looks and feels exactly right.
Other days you'll be leading tours, troubleshooting on the fly, helping members access what they need or working with the team to tighten up how things run.
No two shifts look the same — and that's exactly the point.
If you're someone who notices the details others miss and loves the satisfaction of a well?run operation, you'll feel right at home here.
In Case YouDon'tKnowWhoWe Are (Ahem)...
Known for being the rule breakers in hospitality, TSH is a fun,creativeand inspiring environment where everyone can work, stay,learnand play and most importantly – be themselves.
As an employer we look,actand think like a hotel, but instead we offer a lot more.
Think student accommodation, long and short stay options, gyms, talks, events, rooftopbarand eat & drink escapes as well as community and coworking spaces.
Located in The Netherlands, Germany, Austria, Italy,Franceand Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
What You'll Be Doing
Supporting the smooth day-to-day running of the coworking spaces and rooftop, including managing rooftop operations by assisting guests, providing towels, ensuring the area is clean,
tidy, and well-organized, and delivering a warm and professional welcome to all visitors.
Keeping an eye on the space — flagging maintenance issues, restocking, and making sure everything looks and feels great
Assisting with member queries related to facilities and access
Working with the team to improve operational processes as we grow
Leading tours
What We're Looking For
Highly organised with great attention to detail
A practical problem-solver who takes initiative
Comfortable with systems and tools (premio if you've used coworking or booking platforms before)
A team player who's happy to roll up their sleeves
Cool under pressure when the space is busy
What You'll Get
Hands-on operational experience in a growing membership business
Exposure to how a club balances member experience with behind-the-scenes logistics
A collaborative team that trusts you to get on with it
What You'll Have
You are currently enrolled at a university within the EU
You are studying Hospitality, Business, Marketing, Sales or a related field
You bring a positive, hands?on attitude and enjoy meeting new people
You are organized and comfortable juggling different tasks throughout the day
You enjoy both teamwork and taking initiative when needed
You are fluent in Italian and English.
Extra languages are always a plus
You are available for a full-time internship of 39 hours per week for 6 months
What We Offer
The opportunity to work at a dynamic, multi-national company.
Not just another hotel — we're a game changing innovator, challenging every convention and defining the future.
The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organisations like Movement on the Ground and the TSH Talent Foundation to create meaningful change
The chance to learn and grow in your role with the potential for future growth.
Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff.
Who you are, is how we want you to be.To us, hybrid hospitality goes across the board, from how we service our guests to how werepresentourselves.Here, everyone belongs, and we welcome people no matter theirnationality, gender, age, sexual orientation,religionorculture.Your authenticitykeeps ourteam diverse.Come as you are.
At The Social Hub, we believe pay should be fair and consistent.
That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework.
We make our best and fairest offer upfront, so we don't negotiate salaries.
Because fairness shouldn't depend on who negotiates best.
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