26 set - Milano
Eppendorf
Overview
In this role you will oversee local service operations to support customer satisfaction, service revenue, and growth.
You will work with internal teams, customers, and third?party partners to coordinate service activities and develop the local service organization in line with regional strategy.
You will drive improvements, manage escalations, and ensure quality and compliance, leveraging our service platforms to coordinate, report, and optimize performance.
This is a hands-on role in a cross?functional environment with a clear impact on service delivery and business expansion.
Responsabilità
Coordinate installations, calibrations, repairs, maintenance and training to meet customer requirements
Align local service organization with EMEA service strategy and support expansion of service business
Build partnerships with third-party service providers and drive continuous improvement in service delivery
Manage customer escalations and complaints professionally and promptly
Utilize E365 Dynamics and SAP for service coordination, case management,
reporting and admin control
Identify service issues and trends and communicate action plans to support quality, compliance and continuous improvement initiatives
Requisiti fondamentali
Degree in engineering, business administration or related discipline or equivalent relevant experience
5–7 years in service coordination, service operations or customer support
Experience in life sciences industry is advantageous
Strong understanding of financial principles and KPIs
Lean and Kaizen knowledge for continuous improvement
Proficiency with E365 Dynamics and SAP; competent in Microsoft Office and standard business apps
Clear communication, trust-building with stakeholders, ability to manage multiple priorities and develop technical knowledge of Eppendorf equipment and service processes
Clear communication
Customer focus
Multitasking
E365 Dynamics
SAP
Microsoft Office
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