28 set - Milano
Murphy AI
Murphy deploys AI agents for banks starting with the most straightforward
business case: voice AI for debt collection. We’ve built a fully-fledged
platform designed to optimize recovery rates while maintaining respectful and
personalized communication.
Our AI-powered agents adapt instantly, engaging with debtors across channels
like voice, messengers, email and SMS to maximize results while preserving
trust.
We’re live with Santander, Revolut, BBVA and dozens others. We’ve proven the
product in large-scale pilots with top-tier banks. And now we need to move fast
to secure leadership in this $300Bn+ industry.
? ABOUT THE ROLE
Murphy is building the AI agents that will run real collections conversations
for banks, lenders and collection agencies across Italy — and we need people
who've actually done the job to make sure our AI does it right. We're recruiting
Debt-Collection Experts to join our advisor network in a consultant/advisor
capacity: no full-time commitment, just your judgment and experience, paid by
the hour (roughly 5–20 hours per month).
You'll work directly with Murphy's product and AI teams to pressure-test how our
voice agents negotiate, escalate, and stay compliant — bringing the floor-level
and strategic reality of the Italian collections into how we design and train
our technology.
? RESPONSIBILITIES
Domain Review & AI Validation
* Review call flows, scripts and negotiation logic used by Murphy's AI agents
and flag anything that doesn't match how a real collections desk would handle
it.
* Validate cadence, cure-rate assumptions, settlement/negotiation ranges, and
escalation paths against real-world practice.
* Stress-test edge cases: disputes, renegotiation, hardship, repeat
promises-to-pay, and regulatory triggers.
Compliance & Local Nuance
* Flag anything that could create compliance risk under British
consumer-protection rules.
* Advise on tone, channel mix and contact-frequency norms considered acceptable
vs. abusive in the Italian m
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