28 set - Bardi
Kong
In this role you will drive enterprise IT efficiency and resolve user incidents with urgency while supporting our cloud environment. You’ll manage the employee IT lifecycle, device enrollment, and access controls across Okta and Google Workspace. You will govern core collaboration tools, monitor endpoints, and ensure multi-cloud availability. You work at the intersection of customer service, security operations, and systems administration, making complex environments run smoothly and securely.Se pensa di essere il profilo ideale per la seguente possibilità, si candidi dopo aver letto la descrizione completa.Resolve employee IT requests quickly and maintain SLAsCategorize and upscale incidents using ITSM frameworksTroubleshoot Mac, Windows, and mobile device issuesOversee zero-touch hardware deployment and asset lifecycle with UEM tools like IruConfigure device compliance, baselines, and patch managementPerform remote lock, wipe, and containment for compromised assetsAdminister Slack, Zoom, and other SaaS apps (licensing, integrations,
permissions)Maintain conference room systems and provide AV support for eventsHandle onboarding/offboarding and config changes across SaaS appsMonitor endpoint health and respond to CrowdStrike alertsManage user lifecycles, access control, and security policies in OktaConfigure SSO and MFA integrations; conduct access auditsSupport cloud environments (AWS, GCP, Azure); manage IAM roles and security groupsManage internal DNS records, domain configurations, and certificate renewalsMonitor and troubleshoot network connectivity and elevate major incidentsCreate technical documentation and employee self-service guides3+ years in IT support, operations, or systems administrationHands-on administration with Okta, Google Workspace, Slack, ZoomExperience managing xysqume Mac and Windows endpoints using MDM/UEM tools (Iru, Jamf, Intune)Familiarity with endpoint security tools like CrowdStrike or similarStrong ITSM tool experience (Jira Service Management, ServiceNow, Freshservice) and SLAsAbility to work quickly and prioritize in high-urgency situationsWorking knowledge of AWS, GCP, Azure and DNS managementclear communicationcross-functional collaborationOkta administrationGoogle Workspace administrationSlack administrationIT Operations Support pavia, lombardia, it#J-18808-Ljbffr
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