Junior Customer Success Specialist
Pubblicato il 28-09-2026 - Cora Hospitality in Milano
Junior Customer Success Specialist
La descrizione completa del lavoro illustra tutte le competenze, l'esperienza pregressa e le qualifiche che i candidati dovrebbero possedere.
Milano / Hybrid | Full-time | Apprendistato professionalizzante
WHO WE ARE
At Cora, we're building the first AI-powered Operations Management Platform for the hospitality industry.
We help hospitality teams simplify operations, reduce friction, and deliver better guest experiences — effortlessly.
We believe work should feel like great hospitality: smooth, human, and actually enjoyable.
Today we work with 300+ properties and around 10,000 users across Italy, Spain, Portugal, Greece, and Albania. We're growing fast — and that means a lot of new hotels to bring on board, properly.
THE ROLE
We're looking for a Customer Success Specialist to own the moment that matters most: the first weeks after a property joins Cora.
You'll set up new hotels, train their teams, and make sure Cora actually gets used — by housekeepers, maintenance staff,
and front office people who often have never worked with a management tool before. Then you'll stay with those accounts: watching adoption, solving friction, spotting where Cora can do more for them.
Here's the thing: the best person for this job has worked in a hotel. If you've spent a year at reception, you already know what a stressful check-in looks like, why the housekeeping report is always late, and how a GM talks. That's knowledge we can't teach — everything else, we can.
WHAT WE'RE LOOKING FOR
• Direct hospitality experience — even just 1 year at reception, front office, or guest relations. This is the part that matters most to us.
• Fluent Italian and English. Spanish is a strong plus.
• Comfortable teaching and explaining
• Organized and reliable — you'll be the single point of contact for dozens of properties
• Curious about tech, or at least unafraid of it. You don't need a technical background; you need to want to understand how things wo