28 set - Italia
Allianz
Helpdesk Expert
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Azienda : Allianz Tipo Lavoro : Tempo pieno Italy
Descrizione Lavoro - Helpdesk Expert
What you do
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- Monitor, track, and resolveIT support tickets using ticketing systems
- Providetechnical supportvia phone, email, chat, and remote access tools
- Troubleshoothardware/software issues, network connectivity, and user access problems
- Document solutions and maintain anup-to-date knowledge base
- Escalatecomplex issuesto senior technicians or specialized teams
- Install, configure, and update software, operating systems, and security patches
- Assist inuser onboarding/offboarding, including account setup and access management
- Train and guide users onIT services in use in the organization
What you bring
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- Good understanding ofWindows OS 10 and 11
- Basic understanding of MacOS, Linux, iOS and Androidoperating systems
- Knowledge ofMicrosoft 365(Outlook, Teams, OneDrive, Sharepoint)
- Experience withticketing systems
- Experience withMDM devices
- Understanding ofITIL principlesfor incident management and escalation
- Networking basics (IP addressing, DNS, DHCP, VPN, Wi-Fi troubleshooting)
- Experience withActive Directory (password resets, user provisioning, group management)
- Knowledge ofremote support tools(TeamViewer and RDP)
- Troubleshooting ofprinters, VoIP phones, and other peripherals
Soft Skills:
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- Strongproblem-solvingandanalytical thinking
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Strong interpersonal skills to work both independently and in a team-oriented, collaborative environment
Qualifications & Education:
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- College diploma or university degreein the field of computer science or communication technologies
- Fluent in English (written and spoken)– Strong communication skills are essential
- 1+ years of experiencein IT support or helpdesk roles
Significant advantage would be:
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- Prior experience working withServiceNowor other ticketing systems
- Customer service or technical support background
What we offer
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- Offer a hybrid work model balancing in-person collaboration and remote work.
- Provide a comprehensive compensation and benefits package, including bonuses, pension, health insurance, employee shares, and discounts.
- Support lifelong learning through career development, digital learning programs, and international mobility, fostering innovation and empowerment.
- Present excellent career opportunities in insurance, asset management, and banking, with active communication across Allianz Group and key functions.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. xysqume
Join us. Let's care for tomorrow.
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