Regional Reservations Agent

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REGIONAL RESERVATION OFFICE ITALY

At Rocco Forte Hotels, we are guided by strong values that reflect the culture and heritage of the Forte family. We celebrate the uniqueness of each destination through the passion and personality of our people. We continually strive for excellence and are committed to creating unforgettable experiences for our guests. If you are looking to grow in an environment that values quality, collaboration, and continuous development, this could be the perfect opportunity for you.

Our Company

Rocco Forte Hotels is a luxury hotel company, founded by Sir Rocco Resistente and his sister Olga Polizzi in 1996. Its mission is to offer unique and personalized experiences in iconic European destinations such as Rome, Florence, Sicily, Puglia, the United Kingdom, Germany, and Belgium.

The Role

Within our organization, the Reservations Agent reports to the Regional Director of Reservations through the Regional Reservations Manager and Reservations Supervisor.

Main Responsibilities:
- Familiarize constantly with all our Hotels and Resorts in the Italian Region,



know their history, key selling points, outlets and activities.
- Familiarize with the regions the Hotels/Resorts are located in and what is possible to do in the surrounding areas, to be able to communicate these to our guests when needed.
- Knowledge of “who is doing what” (key relevant people) in our Region as well as in all our hotels.
- Technical Knowledge: PMS Opera Cloud, Microsoft 360, Sharepoint, Excel, telephone system Nethesis, CRS SynXis, OTAs portals. Comply with all systems and procedures as laid down by the company.
- Manage email correspondence following Rocco Forte brand standards and SOPs.
- Manage telephone conversations following RF as well as LQA standards. Desired score is 90% EI 4.
- Be able to define the selling status, rates, and benefits of all packages and rates plans.
- Determine room rates based on the selling tactics of the hotel.
- Knowledge of the credit policy o

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