Member Service Representative

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/83lf11

Profilo

Adecco
Italia is currently recruiting, on behalf of a prestigious international
banking institution based in Rome, a Member Service Representative to join its
local team.

The successful candidate
will be responsible for delivering a high-quality service experience, building
strong and trusted relationships with customers and supporting them in
identifying the banking and financial solutions that best meet their current and
future needs.

The role combines customer
service, relationship management, banking operations and a commercial approach ,
within a highly professional and international environment.

Key
Responsibilities

• Deliver an
  outstanding customer experience at every interaction, providing prompt,
  professional and courteous assistance.


• Build and strengthen
  relationships with customers, gaining a clear understanding of their
  financial needs through effective questioning and active listening.


• Act as a trusted
  advisor by presenting the features and benefits of banking products and
  services that best meet customers' current and future requirements.


• Verify customer
  eligibility, support the onboarding process and assist with the opening of
  new accounts.


• Process and support
  applications related to banking and lending products and services.


• Investigate and
  resolve issues concerning customer accounts and loans, ensuring timely
  follow-up and keeping customers informed throughout the process.


• Respond to telephone
  inquiries, requests and written correspondence in a professional and
  effective manner.


• Maintain the highest
  standards of confidentiality when handling customer and account
  information.


• Ensure compliance
  with applicable banking regulations, internal policies and procedures.


• Maintain awareness
  of anti-money laundering requirements and promptly identify and report any
  suspicious activity in accordance with established procedures.


• Complete all
  relevant compliance documentation and mandatory AML-related training.


• Support
  administrative, clerical and reception activities contributing to the
  efficient operation of the Rome office.


• Participate in
  customer presentations, service activities and internal training
  programmes.






• Perform additional
  responsibilities as required.

Requirements

• University degree.


• At least 2 years
  of professional experience within a bank, financial institution or similar
  financial services environment .


• Previous experience
  with retail banking products and services is highly desirable.


• Knowledge of
  regulations relating to banking accounts, financial services,
  confidentiality and lending, or a strong willingness to develop expertise
  in these areas.


• Good command of
  Microsoft Office and ability to quickly learn new applications and digital
  tools.


• Fluency in both
  English and Italian, written and spoken, is essential.

Responsabilità

Key Responsibilities

• Deliver an outstanding customer experience at every interaction, providing prompt, professional and courteous assistance.

• Build and strengthen relationships with customers, gaining a clear understanding of their financial needs through effective questioning and active listening.

• Act as a trusted advisor by presenting the features and benefits of banking products and services that best meet customers' current and future requirements.

• Verify customer eligibility, support the onboarding process and assist with the opening of new accounts.

• Process and support applications related to banking and lending products and services.

• Investigate and resolve issues concerning customer accounts and loans, ensuring timely follow-up and keeping customers informed throughout the process.

• Respond to telephone inquiries,
  
  
  
  requests and written correspondence in a professional and effective manner.

• Maintain the highest standards of confidentiality when handling customer and account information.

• Ensure compliance with applicable banking regulations, internal policies and procedures.

• Maintain awareness of anti-money laundering requirements and promptly identify and report any suspicious activity in accordance with established procedures.

• Complete all relevant compliance documentation and mandatory AML-related training.

• Support administrative, clerical and reception activities contributing to the efficient operation of the Rome office.

• Participate in customer presentations, service activities and internal training programmes.

• Perform additional responsibilities as required.

Skill e Professionalità

Skills and
Competencies

• Strong customer
  service and commercial orientation.


• Excellent
  interpersonal and communication skills.


• Ability to establish
  trusted and long-lasting customer relationships.


• Strong
  problem-solving skills and attention to detail.


• Professionalism, tact and diplomacy.


• High level of
  confidentiality and discretion.


• Ability to work
  effectively in an international and multicultural environment.


• Cultural awareness
  and sensitivity when interacting with customers and colleagues from
  different backgrounds.

Vantaggi

Annual salary range: 49000-55000 €

Informazioni Aggiuntive

Work
Environment

• Location: Rome


• Working model: On-site


• Standard office environment

This is an excellent
opportunity to join a prestigious and highly structured international
banking environment , taking on a customer-facing role with a strong focus
on relationship management, service excellence and financial solutions.

I candidati, nel rispetto del D.lgs. 198/2006, D.lgs 215/2003 e D.lgs 216/2003, sono invitati a leggere l’informativa sulla privacy consultabile sotto il form di richiesta dati della pagina di candidatura (Regolamento UE n. 2016/679).

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Adecco Italia S.p.A. (Aut. Min. Prot. N.1100-SG del 26.11.2004).