SW Technical Support
Pubblicato il 28-09-2026 - Identis in Torino
pIdentis is a global leader in secure ID issuance and financial card personalization solutions. Through innovative hardware, software, and services, we provide high-quality, scalable solutions to banks, government agencies, and businesses worldwide. /ppWe are looking for a SW Technical Support (Field Service Engineer) to join our Technical Support team. The selected candidate will be responsible for supporting, installing, maintaining, and troubleshooting both software and hardware systems used in card issuance and secure ID solutions. The role involves close collaboration with internal teams and direct interaction with customers to ensure system reliability and performance. /ppbrPrima di candidarsi per questo ruolo, la preghiamo di leggere le seguenti informazioni su questa occasione, riportate di seguito.br/ppstrongResponsibilities /strong /ppbr/ppstrongTechnical Support Field Service /strong /pulliProvide 1st and 2nd level technical support (remote and on-site) /liliAct as the main point of contact for hardware and software-related issues /liliPerform installation, configuration, and maintenance of systems at customer sites /liliExecute Field Service activities including system repair and hardware replacement /li /ulpbr/ppstrongSystem Installation Commissioning /strong /pulliManage system commissioning, start-up, and deployment activities /liliPerform FAT (Factory Acceptance Test) and SAT (Site Acceptance Test) /liliSupport system integration with third-party components (databases, peripherals) /li /ulpbr/ppstrongTroubleshooting Maintenance /strong /pulliDiagnose and resolve complex technical issues (software and hardware) /liliPerform hardware testing and repair of defective components /liliConduct log analysis, debugging,
and root cause investigation /liliProvide remote troubleshooting support for installation and system issues /li /ulpbr/ppstrongCustomer Interaction Training /strong /pulliInterface directly with customers for technical requirements and issue resolution /liliManage support requests through ticketing systems /liliDeliver technical training to customers and business partners /liliSupport customers during go-live and post-installation phases /li /ulpbr/ppstrongDocumentation Continuous Improvement /strong /pulliPrepare and maintain technical documentation, reports, and procedures /liliContribute to the improvement of work instructions and processes /liliCollaborate with RD, QA, and Product teams for issue resolution and product enhancement /liliMonitor system performance and propose corrective/improvement actions /li /ulpbr/ppstrongRequirements /strong /pulliDegree or Diploma in Computer Science, Engineering, Mechatronics, or related fields /lili5+ years of experience in technical support or field service roles /liliExperience in hardware maintenance and repair of complex systems /liliGood knowledge of Windows operating systems and server environments /liliBasic networking knowledge (TCP/IP, LAN) /liliFamiliarity with relational xjncmbx databases (SQL Server, MySQL, Oracle) /liliExperience with Microsoft Office tools (Outlook, Word, Excel) /liliStrong troubleshooting and problem-solving skills /liliGood command of English (minimum B2 level) /liliAvailability to travel frequently (Italy and abroad) /li /ulpbr/ppstrongPreferred Qualifications /strong /pulliExperience in card issuance or fintech solutions /liliKnowledge of scripting/programming languages (PowerShell, Python, .NET) /liliFamiliarity with virtualized environments and distributed architectures /liliExperience with ticketing systems and ITIL processes /li /ulpbr/ppstrongSoft Skills /strong /pulliStrong customer-oriented mindset /liliExcellent communication skills /liliAnalytical thinking and structured problem-solving approach /liliAbility to work independently and in team environments /liliProactive, curious, and flexible attitude /liliAbility to work under pressure in dynamic environments /li /ulpbr/p