Software Technical Support

27 set - Paderno Dugnano
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Software Technical Support EngineerÈ questo il prossimo passo nella sua carriera?
Scopra se è il candidato/la candidata ideale leggendo la panoramica completa qui sotto.As aSoftware Technical Support Engineer, you will play a key role in validating, testing, and supporting the software used in additive manufacturing systems.
You will work closely with theCustomer Success, Engineering and R&D; teams, helping troubleshoot technical issues and ensuring our customers achieve optimal performance from our technologies.Few examples of responsibilities:Performsoftware testing and validationon additive manufacturing software, ensuring correct functionality and performance.Executehands-on robotic 3D printing teststo validate toolpath planning, slicing processes, and printing quality on large-scale AM systems.Helptechnical support and field engineering teamsin troubleshooting Level 2 software-related issues, occasionally interacting with customers.Provideinternal training and guidanceto support teams to help them handle common Level 1 technical requests.




xysqume Collaborate withR&D; and software teamsto report bugs, suggest improvements, and collect feedback from real production use.Ideal Background:Technical diploma (ITS) in Industrial Automation, Mechatronics, or a related technical field1- 2 years of experience in a similar role within industrial automation or robotics sector.
Experience in Additive Manufacturing is a strong plusBasic knowledge of programming languages such as C++, C#, or JavaFamiliarity with scripting languages (e.G. Python, JavaScript, or Bash)Experience with industrial robots and basic knowledge of robot programming, preferably with KUKA, ABB or Universal RobotsValid driving license and own vehicle requiredFluency in English is mandatory; Italian is a plusWhat we offer:Competitive salaryFlexible working hours and smartworkingOpportunity for career advancementFriendly, international and innovative work environmentContinuous learning and development opportunities

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