Senior Client Advisor - Milano Montenapoleone
Pubblicato il 27-09-2026 - Loro Piana in Milano
PositionLa preghiamo di leggere attentamente la panoramica e i requisiti per questa occasione di lavoro riportati di seguito.The Senior Client Advisor drives individual sales performance while acting as a reference point for the team on the floor.
Builds strong and long-term client relationships, contributing to store results through client development and consistent execution of Loro Piana standards.
Supports team performance by sharing best practices and guiding less experienced colleagues acting as a key liaison with management to ensure service excellence.The Senior Client Advisor drives individual sales performance while acting as a reference point for the team on the floor.
Builds strong and long-term client relationships, contributing to store results through client development and consistent execution of Loro Piana standards.
Supports team performance by sharing best practices and guiding less experienced colleagues acting as a key liaison with management to ensure service excellence.Job ResponsibilitiesClient & Relationship ExcellenceManage the sales process according to Company standards, ensuring operational accuracy in transactions, product handling, replenishment and store organizationContribute to qualitative and quantitative store objectives through strong individual sales performance and active support to store KPIsAct as a role model on the floor, supporting service consistency, operational execution and overall team performanceClient Relationship Building, Business & Operational ImpactBuild and maintain strong and long-term client relationships, leveraging CRM tools and client insights to drive loyalty,
repeat business and personalized engagementProvide high-level customer service throughout the client journey, including after-sales support, complaint management with supervisor guidance and follow-up on client requestsCommunicate relevant client information to the management team and proactively identify opportunities to strengthen client satisfaction and engagement over timeActively seek opportunities to improve client experience, personal performance and selling techniquesBrand & Desirability ExperienceBe the ambassador of Loro Piana to our clients, conveying warmth, courtesy, elegance, heritage and the cultural values which are an intricate part of our Maison, while turning every client interaction into a positive Brand experienceCreate desire for the Brand through exceptional storytelling regarding LP's heritage and products, highlighting craftsmanship and uniqueness while following the Maison's selling ceremonyEnsure alignment with Brand qualitative standards throughout the sales and after-sales process, contributing to high visual, service and store presentation standardsStay updated on products,
collections and category knowledge to continuously strengthen expertise and selling capabilitiesPeople Growth & Store SupportCooperate with colleagues to create a positive and collaborative working environment aligned with Maison values and service cultureShare best practices, provide informal guidance and support the team through strong collaboration and on-floor presenceProfileMinimum 5/6 years experience as Client Advisor in a luxury boutiqueStrong commercial/sales mindsetInterest in pursuing a managerial career pathAligned with the Brand identityGood stress management, flexibility and adaptabilityExcellent interpersonal, communication and teamworking skillsFluent English and Italian; other languages are a plusAdditional InformationPer questa posizione è prevista una retribuzione annua iniziale pari a EUR 46,000 lordi.
Tale retribuzione è stata determinata sulla base di criteri oggettivi e neutri rispetto al genere e corrisponde al compenso normalmente riconosciuto alla posizione al momento della pubblicazione di questo annuncio di lavoro.
La retribuzione effettiva potrebbe essere soggetta a possibili variazioni in ragione di fattori quali la vostra combinazione unica di esperienza e competenze, la seniority e attuali esigenze organizzative.
Tale posizione prevede inoltre la partecipazione ad un piano di incentivi, a discrezione di Loro Piana, basato su fattori quali la performance individuale e/o della Società.
In aggiunta ai trattamenti previsti dalla legge, potranno essere riconosciuti ulteriori benefit in conformità alle policy aziendali vigenti.
xysqume Il rapporto di lavoro sarà regolato dalle disposizioni del contratto collettivo nazionale di lavoro CCNL Terziario, Distribuzione e Servizi applicato da Loro Piana in Italia.
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