29 set - Bologna
Cross Border Talents
Job Title: Customer Support Specialist (Remote / On-site) - Greece
Languages Required:
- Italian + English
- French + English
- Portuguese + English
Location: Athens, Greece On-site or Remote (within Greece)
About the Role:
We are looking for motivated and customer-oriented Customer Support Specialists fluent in English along with one of the following languages: Italian, French, or Portuguese. In this role, you will assist international clients via chat, email, and phone, providing top-tier service and issue resolution.
Key Responsibilities:
- Handle customer inquiries efficiently through phone, email, and live chat in your assigned language and English.
- Provide accurate information and troubleshoot issues regarding customer accounts, services, or products.
- Maintain high customer satisfaction by resolving inquiries in a timely and professional manner.
- Collaborate with team members and internal departments to collaborate with complex cases.
Requirements:
- Fluency (C1/C2) in Italian, French, OR Portuguese.
- Professional working proficiency B2 in English.
- Strong communication and interpersonal skills.
- Basic computer literacy and ability to adapt to new software tools.
- Previous experience in customer support or call centre operations is a plus, but not required.
- Eligible to work in Greece (EU citizenship or valid work permit).
What We Offer:
- Competitive salary package + language bonuses.
- Flexible work arrangements (On-site in Athens or Remote options).
- Relocation support package for candidates moving to Greece (if applicable).
- Complete training and onboarding program.
- Opportunities for career growth in an international environment.
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