27 set - Lazio
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Ball Corporation is seeking a Service Support L2 Analyst to provide advanced Level 2 IT support for escalated incidents in a global 24x7 environment. You will work with Level 1, Level 3, and IT teams to ensure timely resolution and improve IT services and knowledge management.
The role requires 3+ years in IT Service Desk, strong Windows and networking knowledge, and experience with ticketing systems. English proficiency is essential, Portuguese a plus, with a focus on professional communication
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