Partner Technical Account Manager, OpenShift and OpenStack
Pubblicato il 29-09-2026 - Red Hat in Italia
Red Hat's Global Partner Engagement team is looking for an experienced, enterprise-level engineer to join us as a OpenShift & OpenStack Partner Technical Account Manager (PTAM) in EMEA. In this role, you will work with a small set of key partners to provide hands-on technical and architectural guidance for the Red Hat OpenShift Container Platform & Red Hat OpenStack Platform. At Red Hat, partner support includes far more than just “break-fix” solutions. Partners get industry-leading resources that enable their technical solutions and customer-facing services to run efficiently, so they can focus on growing their businesses. Technical account management is a premium support offering that builds, maintains, and grows long-lasting loyalty between Red Hat and our partners. You will forge relationships with your partners, developing a deep technical understanding of their Red Hat implementation, share technical best practices and act as point of contact for any major incidents, managing the partner’s expectations and communications through resolution of such incidents.
You will tailor support for each partner's solutions, work closely with the extended virtual account team and advocate on their behalf. At the same time, you'll work closely with our Engineering, Research and Development, Product Management, and Global Support teams to debug, test, and resolve issues. The ideal PTAM is a team player, enjoys working hard, exhibits technical and business acumen, is dedicated to meeting and exceeding expectations, building relationships, has excellent collaboration skills, is able to learn new technologies quickly and uses their time efficiently.
What You Will Do
Develop relationships with key business and IT stakeholders and become an expert on a partner’s solutions by understanding their top business goals and priorities.
Perform technical reviews and share knowledge to proactively identify and prevent issues
Forewarn partners of technology changes or potential disruption