29 set - Modena
Scale Army Careers
Our client is a fast-growing digital healthcare company that helps individuals access affordable telehealth services and prescription treatments through a seamless online experience. Focused on delivering exceptional customer care, the company combines technology, licensed medical professionals, and personalized support to guide customers throughout their wellness journey.
As the company continues to grow, they are seeking a Sales & Customer Engagement Specialist to support prospective customers through consultative, phone-based sales conversations and help qualified individuals confidently move through the enrollment process.
Role Overview
The Sales & Customer Engagement Specialist will be responsible for handling inbound phone calls from prospective customers interested in the company's telehealth services and prescription treatment options.
The Sales & Customer Engagement Specialist will build rapport, understand customer needs and concerns, address objections, explain the purchasing process, and guide qualified prospects toward enrollment.
This is a consultative sales role that requires balancing conversion goals with an empathetic, customer-first approach.
This role is ideal for someone who is confident on the phone, skilled at closing warm inbound opportunities, and comfortable navigating sensitive health and wellness conversations with professionalism and empathy.
Location
Fully Remote | 7:00 AM - 4:00 PM PST
Key Responsibilities
Inbound Sales & Conversion
Handle inbound sales calls from prospective customers interested in the company's services.
Guide qualified prospects through the enrollment and purchasing process.
Identify customer needs, motivations, concerns, and buying signals during conversations.
Confidently move qualified opportunities toward a successful close.
Answer non-clinical questions regarding pricing, enrollment, promotions, timelines, and the purchasing process.
Explain available promotions, discounts, and special offers according to co
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presta&camelia