Customer Service Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/83rhno

We are looking for a tempo parziale freelance Customer Experience & Clienteling Specialist to support our customers throughout their journey with MARCO DAL MASO.

Scopra di più sulle mansioni generali e sulle competenze richieste per questa opportunità leggendo di seguito.

The role combines customer care with personalised clienteling. Customers may contact us for advice on sizing, materials, gifting, made-to-order pieces or an existing order. We are looking for someone who can provide thoughtful, accurate support, build relationships with returning customers and follow warm opportunities through without using a pushy sales approach.

What you will do:

-

- Manage customer conversations across email, website enquiries and approved messaging channels.

- Advise customers on products, sizing, materials, gifting and made-to-order options.

- Follow up on warm enquiries, quotations, bespoke requests and customers considering a purchase.

- Build relationships with returning and high-value customers through relevant, personalised outreach.

- Coordinate product information, availability, production estimates and delivery updates with our team in Italy.

- Support order-status, sizing, repair and aftercare enquiries, escalating anything requiring specialist approval.

- Create Shopify draft orders or payment links where required and within agreed guidelines.

- Keep clear notes on customer preferences, open enquiries and follow-up actions.

- Share a simple weekly update on open opportunities, converted enquiries and recurring customer questions.

What we are looking for:

-





- Previous experience in premium or luxury customer service, retail, personal shopping, hospitality, clienteling or consultative sales. Jewelry experience is an advantage.

- Excellent written English and confidence speaking with customers when needed.

- Warm, polished and natural communication, with strong attention to detail.

- Reliable follow-through and confidence managing customer conversations independently.

- An interest in learning our collections, materials, sizing and made-to-order processes.

- Comfortable using digital tools and customer records. Shopify experience is useful but not essential.

- Familiarity with Slack, Asana, CRM/customer-service platforms or Klaviyo is a plus.

- Italian and English proficiency are mandatory.

Working arrangement:

-

- Freelance and part-time, initially around 10 hours per week across agreed weekday coverage.

- Based in or near Vicenza is preferred, although we will consider strong remote candidates.

- Some overlap with the team in Italy and customers in the US is important.

- During agreed coverage, new enquiries should be acknowledged within one business day.

- Reporting to the Marketing Manager.

Your first month:

Learn the product range and customer journey, take ownership of an agreed set of live enquiries, establish a reliable follow-up process and begin personalised outreach to a small approved customer segment. xysqume xysqume

We will assess communication quality, accuracy, responsiveness, follow-through and the quality of customer relationships and sales opportunities progressed.

Customer Service Specialist Roma, Italy

#J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/83rhno