27 set - Pisa
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Logistics Reply in Pisa, Tuscany, is seeking a Junior IT Service Manager to serve as the main client interface for high-quality logistics IT support. You will manage escalations, produce incident reports, and lead service review meetings with clients and suppliers to improve value and renewals.
You will monitor contract performance, drive service improvements in an ITIL-aligned environment, and oversee first- and second-level support teams to ensure SLA adherence, with a strong emphasis on
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