Public Sector Account Manager
Pubblicato il 29-09-2026 - Altro in Italia
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Your Role at GenesysAs a Senior Account Executive – Enterprise, you will drive strategic growth within a defined portfolio of large Enterprise accounts in Italy, including but not limited to Government and State-owned companies. You'll also be assigned a set of prospects where new business can be developed.
You will focus on expanding existing relationships, identifying transformation opportunities, and positioning the full Genesys Cloud platform at C-level, as well as developing new opportunities in a green field patch of customers.
You will act as a trusted advisor to executive stakeholders and orchestrate cross-functional teams to win complex, high-value deals; work with partners and system integrators to develop new business in the green field.Responsibilities* Own and grow a portfolio of strategic Enterprise accounts and a set of prospects.* Develop and execute multi-year account plans aligned with customer business objectives and prospects potential.* Drive upsells, cross-sell, and transformation initiatives (Cloud migration, AI, Digital).* Engage with C-level and senior executives to position business value.* Lead complex, consultative sales cycles with large deal structures.* Orchestrate internal vir