27 set - Lazio
OceanAir
We are looking for an experiencedLicensed Tour Guide & Operations Executiveto join our team in the Greater Rome Metropolitan Area.
Consulti la panoramica del ruolo qui sotto.
Se è protetto/a di possedere le giuste competenze ed esperienze, si candidi oggi stesso.
The role combinesprofessional tour guiding with day-to-day tour operations, ensuring our guests receive a smooth, well-organized and high-quality experience from the beginning of the tour until completion.
The ideal candidate should have strong knowledge ofRome and Lazio, hold the required Italian tourist guide qualification, and have practical experience coordinating tours, suppliers, transportation and guest services.
Job Responsibilities:Lead and conduct professional tours across Rome and Lazio.
Provide engaging and accurate information about local history, culture, attractions and destinations.
Plan and coordinate daily tours, itineraries, schedules and logistics.
Coordinate with hotels, restaurants, transportation providers, attractions, local suppliers and other partners.
Manage tour bookings, tickets, reservations and operational arrangements.
Coordinate drivers, guides and other service providers to ensure smooth tour execution.
Monitor tours on the ground and handle any last-minute changes or operational issues.
Resolve guest concerns and complaints professionally and efficiently.
Ensure all services are delivered according to company standards and agreed itineraries.
Support the development and improvement of new tours, excursions and experiences in Lazio.
Assist with supplier sourcing, coordination and service evaluation.
Monitor operational costs, timing and service quality.
Prepare operational updates and report incidents or issues to management.
Ensure all activities comply with applicable Italian tourism regulations.
Job Qualifications:Valid Italian Tourist Guide qualification and registration in the relevant national register.
Proven experience as a professional Tourist Guide in Rome/Lazio.
Previous experience intour operations, DMC, tour operator or travel agency.
Strong knowledge of Rome and Lazios main attractions, destinations and tourism services.
FluentItalian and English.
Additional languages such as Spanish, French, German, Arabic or Chinese are an advantage.
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Driving license is an advantage.
Tour Guide Operations Executive Greater Rome Metropolitan Area, Italy
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