About the Company

GWM (Great Wall Motor) is a global intelligent technology company with fully integrated capabilities across design, R&D;, manufacturing, sales and service. Product portfolio includes GWM HAVAL, GWM WEY, GWM TANK, GWM ORA, GWM POER, and GWM SOUO , covering SUVs, pickups, new energy vehicles, motorcycles, heavy-duty trucks, and luxury off-road vehicles for diverse mobility needs.

About the Role

Build and run the technical/training/warranty function and team of the company, report to the head of aftersales&spare-parts; department.

Responsibilities

- Responsible for the construction of technical management/training/warranty and claim process and team building;

- Responsible fortechnical support and quality system and warranty system construction;

- Responsible forthe formulation of KPI of technical quality team and service stations;

- Responsible forthe implementation of technical quality business plan;

- Responsible forthe formulation and implementation of training plans;

- Responsible forsetting up the training classes;

- Responsible forKPI development of warranty team;

- Responsible forwarranty business planning and warranty management of service stations and dealers;

- Undertake related tasks of the department;

Qualifications

- Fluent English and Italian.
- Experience in the OEM or distributor same position in European market mainstream vehicle brands.

Required Skills

- Customer-Centric Mindset & Empathy
- Leadership & Team Management
- Communication & Interpersonal Skills
- Problem-Solving & Critical Thinking
- Adaptability & Resilience

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