29 set - Latina
Altro
As Team Manager, you lead a high-performing shop floor team to deliver exceptional service and meet store targets across departments. You act as a Burberry ambassador, promoting the brand values and product passion while building strong client relationships. You analyze performance, drive productivity, and collaborate with leadership to optimize KPIs and store growth.
You shape the guest experience and ensure consistent standards through coaching and training. You join a values-driven luxury brand focused on sustainable impact and community engagement.
Partner with store management to improve sales performance and exceed goals
Analyze store performance and KPIs; report trends and competitor activity
Lead a customer-facing team; set targets and drive productivity
Promote Burberry brand and product knowledge; ensure service excellence
Engage in CRM initiatives and capture client data to tailor outreach
Mentor the team on product knowledge, policies, and procedures
Drive training delivery and cascade learning materials
Oversee customer journey and leverage guest experience program metrics
Support talent development, retention, and performance reviews
Participate in or lead daily store meetings to share trends and updates
Maintain store standards, compliance, and housekeeping
Coordinate front-of-house and back-of-house activities to meet budgets and safety standards
Previous luxury retail leadership experience driving department sales and profitability
Commercial awareness with exposure to sales KPIs
Understanding of luxury client expectations and service levels
Excellent interpersonal and communication skills; adaptable to change
Genuine interest in fashion and product knowledge
Organised with ability to prioritise and problem-solve under pace
Advanced knowledge of POS, store systems and comfort with digital tools leadership communication store systems
CRM initiatives
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