Overview In this role you provide technical support and skilled troubleshooting for Apple customers in Milan, aligning with Apple’s mission to deliver an exceptional, only-at-Apple experience. You will deepen knowledge of Apple products, repair processes, and Genius Bar workflows to enable high-quality repairs. You engage customers with care, educate them on repair options and ways to buy, and share feedback with the team to improve service.

You work in a fast-paced retail environment, collaborating with teammates to foster an inclusive, customer-focused culture and drive meaningful impact.

Retribuzione / Benefits

- Comprehensive medical and dental coverage
- Retirement benefits
- Discretionary stock programs
- Relocation
- Discounted products
- Tuition reimbursement

Responsabilità

- Develop knowledge of Apple products, services, and Genius Bar repair processes to support efficient repairs
- Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software
- Collaborate with team leaders to identify recurring repair problems and relay feedback to Apple
- Provide excellent customer service by understanding needs,

recommending products/services, and educating on purchase options
- Support customer-facing activities on or off the sales floor as needed
- Contribute to an inclusive environment by respecting differences and embracing learning
- Demonstrate Apple's values of inclusion and diversity in daily activities

Requisiti fondamentali

- Demonstrate technical expertise of Apple products and services
- Follow troubleshooting steps to identify root causes in a customer service setting
- Strong interpersonal skills to navigate customer service issues
- Commitment to continuous learning about Apple and third-party products
- Ability to work in a fast-paced, team-based environment
- Discretion with sensitive information and alignment with Apple values
- Curiosity and willingness to learn from others

- Empathy
- Communication
- Teamwork
- Technical knowledge of Apple products and services
- Troubleshooting and diagnosing hardware/software issues
- Understanding of repair processes

Specialista Apple - Supporto tecnico

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