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Vacancy Information
Reporting line: Director of Operations
Location: Rome or Venice (Hybrid - 3 days per week in the office, 2 days per week from home)
Hours: Monday - Friday, 40 hours per week (9 AM - 5.30 PM)
High season: During the high season April-October, one Saturday per month on rota and during the week on shifts (8am-4.30pm or 10:30am-7pm)
Company Introduction The Travel Corporation (TTC) is a family of brands that has been making travel matter for over 100 years. Established in 1920 and driven by service, our award-winning brands, including Trafalgar, Contiki and Insight Vacations, welcome over two million guests every year.
We are a fun, high-performing and collaborative team, where professional growth is prioritised. When you grow, we grow as a company.
The Role
Plays a vital role in the pre-departure organization by overseeing and managing the company's day-to-day operations. They are responsible for ensuring that all office processes run smoothly, efficiently, and in line with the TTC's objectives
Our Values inherent Passion:
our love for travel is the foundation of everything we do incredible People: diverse, delightful and dedicated individuals impactful Purpose: making a positive impact on the destinations, communities and wildlife we visit
What Will You Do?
Ensure Sightseeing times and tickets are added to the documentation delivered to the TDs.
Answer and assist all Travel Director (TD) queries either in person or over telephone/teams
Communicate relevant information to TDs in advance of all trip departures, via Teams channels.
Work with other departments to ensure the smooth running of upcoming trips.
TD's complaint is listened to, and suitable solution is sought.
Where necessary escalat to Team Manager, ensuring no issues is left unresolved.
About You
Flexible, willing to step in and able to assist with shift cover where necessary
Pleasant and friendly manner.
Confident
Open to developmental feedback.
Collaborative
Able to multi-task and prioritise.
High attention to details
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