Role: Onsite Support Services Engineer Location: Via Ing.

Pilade

Riello 5/7, Legnago, Italy (Shopfloor) Work Model: Onsite Project Duration: 1 Year Minimum 3 years of relevant experience Mandatory Skills: Service Desk, End User Services, Field Services, Onsite Support Services Good-to-Have Skills: Service Now, Meraki, Dell Certification Languages Required: Native-level Italian and good English communication skills If you are interested in this opportunity, please share your updated CV along with your expected rate and availability.

Required

Skills, Knowledge & Abilities Technical Expertise Strong troubleshooting skills for IT/OT systems, network infrastructure, and manufacturing devices. Proficiency in LAN/Wi-Fi diagnostics, server operations, and hardware/software installation. Familiarity with Active Directory and Azure AD object management. Process & Governance Knowledge of ITIL processes (Incident, Request, Change, Knowledge Management). Experience with CMDB tools (preferably Service Now)

and asset lifecycle management.

Analytical & Automation Ability to leverage analytics and automation tools for proactive support and trend analysis. Competence in identifying process inefficiencies and implementing improvements. Strong coordination skills with cross-functional teams, OEMs, and third-party vendors. Effective reporting and documentation capabilities. Understanding of security protocols, compliance standards, and factory safety requirements.

Preferred Qualifications

Experience in manufacturing IT environments. Familiarity with barcode scanners, industrial printers, Digi Port servers, and shop floor systems. Beneficial Skills, Knowledge & Abilities (Good To Have) Knowledge of/experience with Cisco Meraki Knowledge of/experience with Amazon Web Services (AWS) Service Now ticketing tool experience Manufacturing domain experience

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