30 set - Terni
Altro
As Learning Manager in luxury retail, you drive client experience by training and coaching store teams. You implement brand culture, product knowledge, and selling skills to support store growth. You work cross-functionally with store, HR, and corporate Learning teams to scale impact through onboarding, coaching, and development plans.
You stay hands-on on the shop floor to ensure adoption of training and measurable improvements. This role combines leadership, coaching, and strategic training delivery.
Train and coach store teams to embody Brand culture, values and products
Partner with Team and Store Managers to implement learning progression aligned with business objectives and sales targets
Lead in-store coaching to elicit solutions and develop individual team members
Support Store Managers in building coaching skills and development paths for staff
Identify and nurture potential talent and create individual development plans
Provide ongoing performance feedback to Store Managers and HR on team progress
Ensure visibility of training activities to Store Management and monitor training impact
Collaborate with Corporate/EMEA on training projects and deliver country-level training
Facilitate onboarding for new hires and coordinate with HR on proactive staffing plans
Coordinate product training with Merchandising for launches and share best practices across stores
Fluent in Italian and English
Significant experience in luxury retail
Strong training delivery and presentation skills using varied techniques
Excellent oral and written communication with ability to influence stakeholders
Good understanding of PowerPoint, Microsoft Word and Excel
Travel flexibility
Minimum 5 years of experience
Ability to adapt in a fast-paced environment proactive
PowerPoint
Microsoft Word
Excel
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