It proximity team leader
Pubblicato il 30-09-2026 - Richemont in Monza
In this role you lead the Field Services & Support (FSS) Proximity team for Retail and Corporate across Italy, reporting to the IT Support Manager Italia. You ensure high-quality on-site and remote IT service, drive regional evolution of the FSS organization, and support business-driven initiatives like store openings, refurbishments, and events.
You collaborate with Group IT and stakeholders in a complex international context to deliver value-aligned IT support. welfare benefits Lead and coach a small team (roughly 10 people) across geographic area; set objectives and appraisals Organize shifts to ensure required coverage and liaise with Local HR Contribute to budget inputs and hardware/maintenance planning; suggest budget changes Define and execute project/activities roadmap; allocate resources with the Project Manager Monitor delivery and support; report KPIs and ensure operational excellence Promote Group IT standards and best practices; align with FSS and ITIL processes Ensure incident, change,
and asset management practices via Service Management tools Collaborate with regional peers, Group IT Support, and business stakeholders in an international environment Capture activities from relevant entities and align with Group IT project management methodology Follow and evolve Group IT standards in service delivery Device MDM knowledge (Workspace ONE, Intune) Active Directory and identity tools (Saviynt a plus) Experience in luxury retail is a plus Project Management Certification (PMI, Prince) and Agile a plus Service Management knowledge: Service Now or similar, ITIL processes (incident/change/problem/asset) Languages: Italian native, English fluent; French a plus Strong communication, analytical skills, and proactive, team-oriented mindset Organized and autonomous Excellent communication (oral and written) Problem solving MS 365 (Teams, Share Point, One Drive)