Implementation Project Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/844j1o

In this role you guide the deployment of ServiceChannel for enterprise clients, aligning facilities, maintenance, and vendor management needs with scalable platform configurations. You collaborate with cross‐functional teams to translate real-world workflows into actionable projects, drive adoption through configuration and training, and ensure high‐quality, on‐time delivery. You'll work closely with facilities, operations, and procurement stakeholders to shape implementations that scale across multi‐site sites and vendor networks.

This is a hands‐on, client‐facing role in a dynamic, growth‐oriented environment.

medical, dental, vision, life and LTD insurance

HSA

Serve as a domain expert on ServiceChannel for facilities management and multi-site service delivery

Lead discovery sessions to map facilities workflows, service models, and vendor structures

Translate requirements into detailed project plans with scope, budget, and timelines

Guide configuration, training, testing, and go-live with focus on real-world adoption

Communicate technical and functional concepts to both technical and non-technical stakeholders

Foster cross‐functional collaboration with Customer Success, Product, Engineering, and global teams





Provide end-to-end client support including configuration recommendations and integration

Troubleshoot complex functional/technical issues in facilities workflows and vendor management

Manage customer and internal resources to meet milestones and ensure quality delivery

Mentor junior project managers on implementation methodology and facilities best practices

Bachelor's degree or equivalent professional experience

2+ years managing enterprise software implementations (CRM, EAM, FM, or similar)

Strong understanding of Service Delivery environments

Proven experience managing all phases of the enterprise implementation lifecycle

Demonstrated ability to deliver complex, multi‐stakeholder implementations

Strong problem‐solving skills with independent issue resolution

Excellent written and verbal communication skills

Strong organizational skills with ability to manage multiple projects and budgets

Ability to mentor and support other project managers

Willingness to travel up to 40%

Clear and confident client-facing communication

Mentoring and coaching

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/844j1o